Shipping Policy

1. Introduction
This Order Confirmation, Shipment, and Damages Policy (“Policy”) defines the procedures and guidelines related to order confirmation, shipping, and the handling of damages or losses for purchases made from Best Truck & Car Parts USA LLC. By placing an order, you agree to comply with the terms outlined in this Policy.

2. Order Confirmation
Once an order is placed, you will receive a confirmation notice containing a registration identifier. This confirms that your order has been successfully received and your payment method has been pre-authorized.

We will then contact our suppliers to verify product availability for immediate dispatch. While we aim to deliver orders within 5–7 business days, delays caused by shipping carriers or supplier yards are beyond our control.

If your order is not delivered within 30 days from the purchase date, you may request a cancellation and refund, subject to the terms outlined in our Return Policy.

3. Order Shipment
For items that are in stock, shipping is typically processed within five business days of order placement. Tracking details will be provided within 24–48 hours after the order is dispatched from the warehouse.

Tracking information will be sent to the contact details provided at the time of purchase. If you do not receive tracking details within six business days, please contact us at sales@best-truckparts.com during business hours (Monday to Friday, 9:00 a.m. to 5:00 p.m. EST).

4. Damages
Upon delivery, please inspect the packaging and contents carefully for any signs of damage or loss. If any issues are observed, they must be noted at the time of delivery acceptance.

If the product is damaged, take clear photographs and email them promptly to sales@best-truckparts.com. We will review the issue and initiate a replacement or refund process as applicable. For additional details, please refer to our Return Policy.

5. Conclusion
Best Truck & Car Parts USA LLC is committed to providing high-quality used auto parts and ensuring a smooth customer experience. This Policy is intended to offer clarity and transparency regarding our processes for order confirmation, shipping, and handling damages or losses.

We value your business and are here to support you throughout your purchase. If you have any questions or concerns, please contact us. This Policy may be updated periodically, and any changes will be posted on our website. We encourage you to review it regularly.